Effective Date: June 1, 2026
Last Updated: June 1, 2026
EU Labs Inc (“EU Labs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile applications, including our chess apps and related products, websites, support services, and other digital services that link to this Privacy Policy collectively, the “Services”.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information, depending on the features you use.
Information You Provide
You may provide information such as:
- Name, username, display name, or profile information.
- Email address or other contact details when you contact support.
- Feedback, support messages, bug reports, or survey responses.
- Optional gameplay-related information, such as chess ratings, saved games, puzzle progress, achievements, or leaderboard names.
- Account information, if an app offers account registration or login.
Information Collected Automatically
When you use our Services, we or our service providers may automatically collect:
- Device type, operating system, app version, language, and region.
- IP address and approximate location derived from IP address.
- App usage data, such as screens viewed, features used, session length, gameplay activity, crash logs, and performance data.
- Device identifiers or advertising identifiers, where permitted by your device settings and applicable law.
- Purchase or subscription status provided by the App Store or other app marketplace.
We do not receive your full payment card details from Apple or other app stores.
Optional Permissions
Some apps may request access to device features such as notifications, Game Center, photos, or other permissions. We only access these features when you allow the permission through your device settings. You can change permissions at any time in your device settings.
2. How We Use Information
We use information to:
- Provide, operate, and improve our apps and Services.
- Save gameplay progress, chess games, puzzles, ratings, achievements, and preferences.
- Enable multiplayer, leaderboards, tournaments, or social features, where available.
- Process purchases, subscriptions, and premium features.
- Respond to support requests and user feedback.
- Monitor app performance, diagnose bugs, and improve stability.
- Analyze how users interact with our Services.
- Prevent fraud, abuse, cheating, security incidents, or misuse.
- Send service-related notices, such as updates or support messages.
- Show advertising or measure advertising performance, where applicable and permitted.
- Comply with legal obligations and enforce our terms.
3. Legal Bases for Processing
For users in the European Economic Area, United Kingdom, or Switzerland, we rely on one or more of the following legal bases:
- Performance of a contract: to provide the Services you request.
- Legitimate interests: to improve our apps, prevent abuse, maintain security, and understand usage.
- Consent: for certain analytics, advertising, push notifications, or optional permissions where consent is required.
- Legal obligation: to comply with applicable laws, tax, accounting, or regulatory requirements.
You may withdraw consent at any time where processing is based on consent.
4. Analytics, Advertising, and Tracking
Some of our apps may use third-party analytics, crash reporting, or advertising tools to help us understand app performance, improve features, and support free versions of our apps.
Where required, we will request your consent before using data for tracking, personalized advertising, or similar purposes. You can also control certain tracking and advertising preferences through your device settings, including Apple’s App Tracking Transparency settings where available.
Our App Store privacy labels are intended to reflect the data practices of each specific app. Because our apps may differ, the exact data collected may vary by app.
5. How We Share Information
We may share information with:
- Service providers that help us operate the Services, such as hosting, analytics, crash reporting, customer support, fraud prevention, and app performance tools.
- Advertising partners, if an app includes advertising.
- App stores and payment processors, such as Apple, for purchases, subscriptions, refunds, and account verification.
- Game services, such as Apple Game Center, if you choose to use those features.
- Legal authorities, if required by law or to protect rights, safety, and security.
- Business transfer parties, if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.
We do not sell your personal information for money. If any of our advertising or analytics practices are considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws, you may have the right to opt out.
6. Data Retention
We retain information for as long as necessary to provide the Services, maintain business records, resolve disputes, enforce agreements, improve our apps, and comply with legal obligations.
Retention periods may vary depending on the type of information. For example, support emails may be kept for a reasonable period to handle follow-up requests, while analytics or crash data may be retained in aggregated or de-identified form.
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Request portability of your information.
- Withdraw consent where processing is based on consent.
- Opt out of sale, sharing, targeted advertising, or certain profiling where applicable.
- Lodge a complaint with a data protection authority.
To exercise your rights, contact us at:
Email: privacy@eulabs.us
Company: EU Labs Inc
Website: https://eulabs.us
We may need to verify your request before responding.
8. Children’s Privacy
Our Services are not intended to knowingly collect personal information from children under the age required by applicable law without appropriate parental consent.
If you believe a child has provided us with personal information without required consent, please contact us at privacy@eulabs.us, and we will take appropriate steps to delete or limit the information.
9. International Data Transfers
We may process and store information in countries other than where you live. These countries may have data protection laws different from those in your jurisdiction.
Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.
10. Security
We use reasonable technical, administrative, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links and Services
Our Services may contain links to third-party websites, ads, app stores, platforms, or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, by email, or by updating the “Last Updated” date above. Your continued use of the Services after changes become effective means you accept the updated policy.
13. Contact Us
For questions or requests about this Privacy Policy, contact us at:
EU Labs Inc
Email: privacy@eulabs.us
Website: https://eulabs.us
Before publishing, confirm that this policy matches the actual data collected by each EU Labs Inc app, especially analytics, ads, accounts, Game Center, leaderboards, purchases, and third-party SDKs.